RETURN & REFUND POLICY

Effective Date: 8 August 2026

At Maiizan Atelier, we want you to love your purchase. If there is an issue with your order, we are happy to assist.

Returns

Returns are accepted within 7 days of delivery, provided that:

• The item is unused, unworn and unwashed.
• Original tags and packaging are intact.
• The item has not been altered, damaged or stained.
• Proof of purchase is provided.

Non-Returnable Items

The following are generally not eligible for return:

• Custom or personalized orders.
• Made-to-measure pieces.
• Altered items.
• Sale or final-sale items.
• Used, washed or damaged items.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order number and clear photos/videos.

After review, we may offer a replacement, exchange or refund where applicable.

Refunds

Approved refunds are processed within 5–10 business days after the return is approved. Bank or payment-provider processing times may vary.